RETURNS & REPLACEMENTS:
1. You can return products if they are not the products that you had ordered.
2. You can return products that arrive in physically damaged condition.
3. Such items must be returned in the same condition you received them, along with all the accessories and documents. These items must also have the Serial numbers intact.
4. On demand, the buyer has to provide the uncut, un-paused, clear unboxing video for us to observe. The Courier Receipt and Invoice must also be clearly visible in the unboxing video. To claim any type of redressal against physical damage, unboxing
video is a must.
5. In case of returns of wrong supply or transit damaged items, we reserve the right to test and inspect the product for post-delivery mishandling / incorrect operation and will only issue a replacement after inspection.
6. Depending on the condition of the item, we will get the product replaced after receiving the returned item.
7. If the item cannot be repaired or replaced, then only we will issue a refund.
8. Products with manufacturing defects are Not considered as our liability. Our job is to send you a Brand-New Product. If the product for some reason turns out to be Defective, then it is the Manufacturer’s liability for which they have Service Centres where you can take them for Replacement or book a call on toll free numbers as follows:
Godrej Security Service: 1800-209-9955
Godrej Locks: 1800-209-4543
If you need our assistance, we can guide you in replacement of these products but we will not bear the back-and-forth shipping costs for such products. Our Helpline numbers are: +91 8826891304, +91 8920836401 (10 AM to 5 PM every day except for Sundays or Holidays).
9. In case of products received as “Dead on Arrival”, you are requested to send us an Email at godrej.baash@gmail.com with the attachment of Order details, Receipt / Invoice along with photos of the item as the proof of purchase.
The manufacturer will then depute their authorised technician to inspect the product and check the condition of the item and submit a report, following which return / replacement procedures will be initiated, if applicable.
If the item is found to be NOT “Dead on Arrival” by the technician, the inspection call is liable to be on chargeable basis as per the manufacturer’s norms.
10. Here at mytijori.com, we don’t usually allow Order Cancellation &/or Order Alteration, once the payment is made through our payment gateway.
In case of exchanging the product (opting for a different product than the one that you’ve already ordered) In that case, if the product has not been processed for shipping from our warehouse, then we may be able do something about it but there’s no proper guarantee that we’d succeed, so that’s why we advise you to think twice and make sure before you go and make your order final.
RETURN CHARGES:
- If you need to Return a Product due to wrong supply or transit damage, then you can request us to reimburse you for return shipping costs after we receive the returned the item.
- BAASH DISTRIBUTORS will not reimburse any shipping costs incurred for transit between Customers and their Service Centres.
- In case of return of a product certified as “Dead on Arrival” by the manufacturer’s technician, we will bear the back-and-forth shipping costs for such products.
REFUNDS:
Refund on Shipping Delay: If the product hasn’t been dispatched within 10 to 14 working days, mytijori.com Team will proceed to refund the entire amount to the buyer.
Refund Method: If you are eligible for a Refund and then,
If the payment was done though our PayU Gateway, then it might take around 7 – 14 days for it to reflect in the original method of payment.
If the payment was done using our Direct Bank Transfer option, and the Amount was paid to our bank Account, as mentioned in our website, through either NEFT / IMPS / RTGS, and we have received the Payment for that Amount already, then please send us an email with your Bank Account Details, where you want your refund.
We will refund you the Amount paid to us to your Bank Account. In this case usually it might take 3 – 4 days for it to reflect in your Bank Account.